“This impacts all the other deliveries scheduled for that day.”Īccounts may not realize the logistical nightmare this can create. “A lot of accounts aren’t available during their provided time windows and we must then reattempt several times to make the delivery,” Laie shares.

Don’t Ask Drivers to Come BackĪsking a driver to come back later may seem like a simple request but it makes walking the logistical tightrope even more challenging. When a location has everything clearly marked, where to drop product, where to drop paperwork along with who to go to for a signature, this is when things run the smoothest,” says Rob Martin, also with Last Mile Hillebrand.ĭeveloping seamless processes pays off for everyone on both sides of the transaction, says Edward DeVito, SVP warehouse operations and delivery at Martignetti Companies in Massachusetts: “Going to an account with nice receivers who know what they are doing-those are my favorite accounts.” Steve Luce. “I’ll try to make it as smooth as possible, and please do the same for me.” Ideally, every staff member should be trained and authorized to receive deliveries and know exactly how to handle incoming cases. “I’m invading your space-I know that,” says Emmanuelle Barbe, a driver with Kellogg Selections in North Carolina. The Importance of Process and Well-Trained Staff Laie also stresses the importance of listing telephone numbers that will be answered (and won’t be directed straight to the business’s answering machine).

Details on specific staging areas within the account are also very helpful. Titus Laie, a driver with Last Mile Hillebrand in California, stresses the importance of also providing detailed instructions on which door to deliver to and how to find it, as well as information on one-way streets or side streets that make for better entrances. It’s critical for buyers to specify accurate receiving windows of time and to note the days the business is completely closed.

→ Provide Clear, Precise, and Up-To-Date Delivery Instructionsĭrivers really do read these and depend on them in order to plan their route throughout the day.

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